MoviePass has confirmed a recent security issue may have exposed customer records. There is no information at the time of writing as to how extensive this issue is or the kind of details that may have been at risk.
The company released an official statement on Wednesday addressing the situation, claiming that upon finding the problem, MoviePass acted quickly to secure their service.
“MoviePass takes this incident seriously and is dedicated to protecting our subscribers’ information,” a spokesperson said in a statement. “We are working diligently to investigate the scope of this incident and its potential impact on our subscribers. Once we gain a full understanding of the incident, we will promptly notify any affected subscribers and the appropriate regulators or law enforcement.”
This security breach comes in the wake of another issue MoviePass recently found itself in as, two weeks ago, the company was accused of changing user passwords to prevent customers from attending tent-pole blockbusters like Avengers: Infinity War last summer.
Since last year, the ticket service has seen its subscriber base drop from 3 million to 225,000, according to a Business Insider report released in April. This drop followed MoviePass’ decision in August 2018 to remove their one movie per day plan, which cost $9.95 per month. The company replaced it with a plan that capped subscribers at three movies a month for the same rate.
They have since introduced an “unlimited” option priced at $14.95, though this tier does come with the caveat that the selection of movies will be restricted based on “system-wide capacity.”