As businesses of all kinds close their doors to safeguard against the spread of coronavirus (COVID-19), videogame retail chain GameStop has sparked controversy through its recent actions. Many have seen GameStop's measures as insufficient, aimed more at profit than at protecting employees and customers.
The company now appears to be reconsidering its strategies in response to the criticism. In a news release posted on its website, GameStop detailed an update on its operations in U.S. stores, as well as its current availability for customer service.
According to the update, all U.S. storefronts will be closed, effective on Sunday, March 22. Orders will be processed digitally, and purchases can be made through the online store or app, with curbside pick-up or eCommerce delivery.
Contrasting the company's stated policy regarding payment for employees of its California stores that were closed in the statewide lockdown, the news release says that GameStop will "pay employees whose hours have been eliminated for an additional 2 weeks, and will reimburse one full month of employee benefit contributions." It was noted that the workers were told "that they do not have to work if they are not comfortable and should stay home if they feel sick."
GameStop’s Chief Executive Officer, George Sherman, was quoted as saying, “This is an unprecedented time and each day brings new information about the COVID-19 pandemic. Our priority has been and continues to be on the well-being of our employees, customers and business partners. We have been steadfast in our adherence to CDC-guided safety and local government orders for retailers in each of our communities."
Sherman also referenced the self-isolation that may cause more people to seek home entertainment: "As millions of Americans look to GameStop to adjust to their new normal of increased time at home, for work, learning and play, we have implemented practices to help ensure the safety and health of our employees, customers and partners.”