Epic Games, the video game developer behind the hit online video game Fortnite, has received a dismal 'F' rating from the Better Business Bureau. This news comes today from a blog post on BBB Media and News by the Council of Better Business Bureaus.
The basement rating stems from a staggering number of unanswered customer complaints, 247 of which have gone unanswered by the developer. The total number of complaints is 279, with 271 of those filed in the past year. The history of complaints, kept track of by the BBB serving Eastern North Carolina, goes back over a period of three years.
Overall, most consumer complaints regard customer service issues and refunds and exchanges. According to one complaint, "Epic Games failed to protect customer security, resulting in several unsanctioned charges over mine and my partner's account."
Another stated, “There is no phone number or proper email response time to return my unauthorized charge of $160. Nobody will answer, and I feel cheated.” Epic has failed to respond to complainants and to the BBB itself.
Besides Fortnite, Epic is known for such popular games as Infinity Blade, Unreal and Gears of War. They grew in the last 12 months, with Fortnite as their most visible brand. The game now has 200 million players and its Twitter account has 6 million followers.