On the day of its release, Captain Marvel's audience score on Rotten Tomatoes dropped to the mid-30s across tens of thousands of user reviews. However, over 50,000 of those reviews seemingly disappeared later in the day. The review aggregator has now revealed that those user reviews shouldn't have actually been counted in the first place, because they were from when before the film released.
According to The Hollywood Reporter, Rotten Tomatoes said in a statement, "We have identified a bug in the post-release functionality for the movies that have released into theaters since our product update last week. The quantity of user ratings (which is displayed directly below the audience score and is intended to only include the quantity of users who have left a rating or written review after a movie’s release) had included both pre-release and post-release fan voting."
There number of user reviews on Rotten Tomatoes read over 58,000 by 8 a.m. on Friday, which was more reviews than Avengers: Infinity War received by the end of its theatrical run. That number later fell to 7,000, leading some to wonder why tens of thousands of reviews had seemingly disappeared. As of posting, that number has now increased to over 10,000. The removal of those reviews does not seem to have affected Captain Marvel's overall audience score, which see the film currently sitting at 34%.
Captain Marvel saw negative backlash after star Brie Larson made comments about creating "more inclusive" press days. She later clarified those remarks, saying, "What I’m looking for is to bring more seats up to the table. No one is getting their chair taken away." The movie's "Want to See" section was then subject to a barrage of negative reviews. Rotten Tomatoes later changed its review process, though it claims the attacks against Captain Marvel weren't the reason.
Captain Marvel isn't the first movie that's had its audience score on Rotten Tomatoes bombed. While Star Wars: The Last Jedi has a 91% critical rating, its audience rating is 44% rotten. Similarly, Ghostbusters has a 74% critical rating and a 51% audience rating.
Despite these negative reviews, Captain Marvel made $20.7 million on Thursday night alone, the fifth biggest preview screening ever for Marvel. If it tracks at the rate it is expected, the movie will possibly make between $135 million and $175 million over its opening weekend.
Directed by Anna Boden and Ryan Fleck from a script they wrote with Liz Flahive, Carly Mensch, Meg LeFauve, Nicole Perlman and Geneva Robertson-Dworet, Captain Marvel stars Brie Larson as Carol Danvers, Samuel L. Jackson as Nick Fury, Jude Law as the commander of Starforce, Clark Gregg as Phil Coulson, Lee Pace as Ronan the Accuser, Djimon Hounsou as Korath the Pursuer, Gemma Chan as Minn-Erva, Ben Mendelsohn as Talos, Lashana Lynch as Maria Rambeau, Algenis Perez Soto as Att-Lass, McKenna Grace as a young Carol Danvers and Annette Bening.