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Quebecor error causes CrossGen books to miss delivery

by  in Comic News Comment
Quebecor error causes CrossGen books to miss delivery

Official Press Release

TAMPA, FL., May 29, 2002 – Fans looking for Scion #24, Crux #14, and Edge #2
on Thursday, May 30 won’t find them in their local comics stores because of
an error by CrossGen‘s printer, Quebecor. A batch of books that had been
printed and entered into the Diamond Distributors, Inc. computer system for
pick-up were not placed on the appropriate loading dock for Diamond trucks
to load. Therefore, Diamond did not pick up many boxes of books that
included titles from CrossGen, Archie, Bongo, and DC Comics and ship them to
their retail customers.

Quebecor assures that the books in question will be picked up by Diamond in
time for next Wednesday’s regular shipment, resulting in Scion #24, Crux #14
and Edge #2 arriving on June 5, 2002.

Quebecor has taken full responsibility for this error and has issued the
written apology below:

“Mark Alessi,

CrossGeneration President

Dear Sir,

Quebecor World Montreal wishes to apologize for what happened with the
Diamond order shipment of Edge #2, Scion #24 and Crux #14, that were
shipping on May 21st, 2002. We experienced some problems with our computer
system. The books will ship one week later, leaving on May 29th 2002.

We are very sorry for the delay.

Thank you for understanding,

Lina La Valle

Quebecor World

Customer service representative, Distribution”

CrossGen Publisher and CEO Mark Alessi wanted to reassure fans that CrossGen
takes every possible precaution to prevent late shipments, but that this was
unavoidable as the books were in Quebecor’s possession at the time of the
error.

“Everyone here works extremely hard to assure that all our titles ship on
time, every time,” said Alessi. “When you do all the right things and
something like this happens, it’s a shame, but it’s not the end of the
world. We worked with Quebecor on a solution that would get these books into
the stores when originally scheduled, but the logistics just didn’t work. As
much as we wanted everyone to have these titles this week, they’ll just have
to wait until next week. For this we are extremely sorry.”

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